Trans Bridge LinesTrans Bridge Lines
2012 Industrial Drive, Bethlehem, PA 18017
610-868-6001
webmaster@transbridgelines.com
Trans Bridge Lines
FAQ
Animals
Baggage Policy
Cell Phones and Electronic Devices
Connections
Food & Beverages
Gift Cards
Holiday Service
Hoverboard
Lehigh Valley Airport
Local/Intermediate Services
Lost & Found
Non-Discrimination Policy
Objectionable Persons
Package Express Service
Parking
Persons with Disabilities and Special Needs
Purchasing Tickets
Refunds
Reservations
Responsibility
Smoking
Ticket Limits
Unaccompanied Minors



Animals
Service animals will be transported. Service animals are individually trained to do work or perform tasks for people with disabilities (as defined by US Dept. of Justice). All other animals are prohibited.

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Baggage Policy
Trans-Bridge Lines does not check baggage. However, for passenger convenience, passengers’ baggage will be transported in the baggage compartment.
• Any baggage stored in the baggage compartment must be tagged with a legible name tag.
• Passengers must identify themselves when picking up their baggage at destination.
• All bags are subject to search and inspection.
• Only hand baggage will be carried on board by passengers.
• Bags not able to fit in the overhead comp artments must be placed in the lower baggage bays.
• Because of space limitations, we must limit each passenger to 2 suitcases and 1 carry on.
• The maximum weight limit is 50 pounds per bag.
• A folding bicycle in a standard sized carrying bag is permitted and will be transported in the lower baggage bay.
• Excess baggage or large items, such as full-sized bicycles, will be transported for additional costs. Please refer to our
Package Express Service regarding transporting a full-sized bicycle or larger items.
• Excess baggage costs must be paid prior to boarding and shipped as Package Express.
• Trans-Bridge Lines is not responsible for lost, damaged or misplaced baggage.

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Cell Phones and Electronic Devices
Trans-Bridge Lines acknowledges the need for some limited use of cell phones with the following limitations: Turn cell phone ringers off and keep calls short. Use low tones in conversation. Above all, be courteous to your fellow passengers who may wish to read or rest undisturbed. Phones/MP3 players or the use of other electronic devices are permitted only when used with headphones, so as not to disturb the driver or other passengers who may wish to relax or carry on quiet conversation.

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Connections
Full Connections to all points, via all major bus lines may be made in New York City at P.A.B.T. For schedule information call (212) 502-2200.

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Food & Beverages
No food or beverages are permitted on the bus, with the exception of bottled water.

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Gift Cards

Trans-Bridge gift cards make a perfect gift for any occasion! They are valid for Trans-Bridge Lines' New York City, Airport and Pier Services, and Trans-Bridge Tours' One-Day, Casino One-Day and Multi-Day Tours, and Air & Cruise Vacations.

Gift cards are available in any denomination.

Trans-Bridge gift cards can be purchased and redeemed only at the following locations:

Allentown (Green Hills)
5925 Tilghman Street; Suite 40 | Allentown, PA 18104
610-776-8687

Bethlehem (LVIP)
2012 Industrial Drive | Bethlehem, PA 18017
610-868-6001

Phillipsburg (Phillipsburg Mall)
1200 US Hwy 22 East | Phillipsburg, NJ 08865
908-859-1125

To check your balance, call: 1-866-794-4839

Trans-Bridge is not responsible for any lost or stolen cards.

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Holiday Service
Holidays: New Year’s, Martin Luther King, Jr. Day, Presidents Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Holiday Schedules will be changed to meet the demands of passengers for each holiday and will be listed on our website or call for schedule information.

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Hoverboards
A hoverboard, also known as a self-balancing two-wheeled board or self-balancing electric scooter is not permitted on the bus.

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Lehigh Valley International Airport (ABE)
Parking is available in the Trans-Bridge Customer Parking Lot. For a directional map to our customer parking lot, click here. ABE also offers (3) 10-minute parking spots, in short-term parking for ease of purchase. These spots are reserved and monitored for Trans-Bridge Lines’ customers only. Customers utilizing these spaces will need to obtain a parking ticket to enter the lot. Upon exiting, our customers must present their parking ticket along with a Trans-Bridge Lines ticket purchased that same day. Trans-Bridge Lines’ customers will not be charged for utilizing these spaces, should your ticket transaction take longer than the allotted time. For a directional map to Trans-Bridge Lines 10-minute parking, click here . All violators will be ticketed and towed at the owner's expense. Please allow extra time to purchase a permit and park car, as bus will leave on schedule. Parking Fees: First 3 days are free, $5 per day after the first 3 days (rates subject to change). A Long Term Parking Permit is available for up to 30 days.

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Local/Intermediate Services
Trans-Bridge offers local service between any two locations in Pennsylvania and New Jersey. For more information, refer to Local/Intermediate under Departures From.

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Lost & Found
Trans-Bridge Lines is not responsible for articles left in coaches or terminals. Articles found will be held in the Lost and Found Office in Bethlehem for no more than 30 days. Trans-Bridge Lines is not responsible for lost or stolen tickets. Call 610-868-6001, Ext. 96 and leave a detailed message describing your lost item and contact information. Due to the volume of phone calls received, you will be contacted only if your item is found.

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Non-Discrimination Policy
Trans-Bridge Lines is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a complaint in writing to Trans-Bridge Lines. To file a complaint, or for more information on Trans-Bridge Lines' obligations under Title VI write to: 2012 Industrial Drive, Bethlehem, PA 18017.

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Objectionable Persons
Trans-Bridge Lines reserves the right to refuse transportation or eject from the coach any person under the influence of intoxicating beverages or drugs or one whose conduct may be objectionable to other passengers.

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Package Express Service
Package express shipments consisting of large boxes, bicycles in crates, appliances, televisions, etc. must be pre - paid. (Bicycles not boxed will be accepted for the $7.00 flat fee. The carrier is not responsible for any damage that may occur during transport. Any package in excess of 100 lbs . will not be carried. Passengers must meet the bus at PABT to get their packages. Glass mirrors, frames, televisions, VCRs, Computer Equipment and Auto Glass must be in protective cartons. Shipper assumes full risk of loss or damage. The carrier shall not be liable for loss or damage.

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Parking
Park at your own risk while utilizing service. Trans-Bridge Lines will not be held liable for theft or damage
to vehicles parked in our authorized parking lots/areas.
• William Penn Highway / Rt. 33 Park & Ride
• Allentown Bus Terminal - Permit only. Contact the Allentown Bus Terminal for more information. 610-434-6188
• Hunterdon Hills Playhouse - Permit only. Contact Trans-Bridge Lines for more information. 610-868-6001 x93
• Lehigh Valley International Airport (ABE) Terminal - Permit only. To obtain Trans-Bridge Passenger Parking Lot permit, a valid Trans-Bridge Lines
ticket/Commuter Book must be present at time of request. Permit will not be issued otherwise.
First 3 days are free (permit required). Daily parking
rate: $5 per day after the first 3 days, for up to 30 days (rates subject to change). Permit must be obtained/purchased prior to departure. All violators
will be ticketed and towed at owners expense. Trans-Bridge Lines and LNAA are not liable for theft or damage to vehicles while parked at ABE. Please
allow extra time to purchase bus ticket(s), obtain permit and park car, as buses leave at scheduled departure times. Parking terms subject to change,
at any time, with or without notice.
• Annandale Square - Parking restricted to Wall Street customers only.
• Clinton, NJ Park & Ride
• Phillipsburg Mall - Mall lot to the rear/east of Sears between the Trans-Bridge Parking arrow signs.
• Branchburg Park & Ride - Permit only. Contact Branchburg Township Clerks Office. Should Township Office be closed, emergency one-day permits are
available at the Bagel Garden in Branchburg. 908-526-1300
• Doylestown SEPTA Train Station - On-street parking only; do not park in SEPTA lot.
• Flemington Liberty Village Lower Commuter Lot - Overnight parking permitted.
• Frenchtown Municipal Parking Lot - Located on Bridge Street, next to the Bridge Cafe.
• New Hope - See authorized agent (at the UPS Store) for designated parking area in Logan Square Shopping Center.

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Persons with Disabilities and Special Needs
Our goal is to make your travel on Trans-Bridge Lines a safe, pleasant and convenient experience. We are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, stowage and retrieval of mobility devices.

Keys to a Successful Trip
We provide assistance to customers with disabilities. There are three steps that helps us to best serve you:
1. Call our office at 610-868-6001 ext. 93 at least 48 hours prior to your departure.
2. Provide our customer service associate with information about your specific travel needs and schedule.
3. Inform our employees of your needs during your trip.

Assistance in Boarding
When you provide 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you. We ask that you arrive at least 15 minutes prior to the bus departure time.

Lift-Equipped Bus
When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 47 inches long by 36 inches wide.

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Purchasing Tickets
We do not currently offer tickets for sale online. You may purchase one-way and round trip tickets at any of our authorized ticket agents at any time prior to your trip. Please view Agents & Stops for a complete listing of ticket agents and hours. You may also purchase tickets in advance by telephone, using your credit card, and we will send you the tickets via Certified Mail within the United States. Additional fees apply. Please purchase tickets by telephone 2 weeks prior to departure to leave ample time for delivery. For commuter books, we will overnight via FedEx, additional fees apply depending on zip code and weight of package. Must call prior to 9 am in order to receive next day.

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Refunds

Trans-Bridge Lines, Inc. is not responsible for lost or stolen tickets.

Effective November 1, 2017:
All one-way and round-trip tickets purchased on or after November 1, 2017 are non-refundable; this includes all reduced fare and pier service tickets.

One-way and round-trip, including reduced fare and pier service, tickets purchased on or before October 31, 2017 are eligible for refund, subject to the following:
1. Ticket(s) must be submitted for refund prior to expiration.
2. Partially used round-trip tickets result in losing the discount. They will be refunded by first subtracting the full one-way adult fare value multiplied by the number of used tickets from the actual sales price of the original discounted sales amount.
3. $.75 service charge applied to all unused tickets.

Commuter / Multi-Ride Book Refunds:
Unused Commuter / Multi-Ride tickets must be submitted for refund prior to expiration.

Unused Commuter / Multi-Ride tickets submitted for refund will lose their discount, provided by the Commuter Program. Valid, partially used commuter tickets will be refunded by first subtracting the full one-way adult fare value multiplied by the number of used tickets from the actual sales price of the original discounted sales amount. At times, this will result in no refund of partially used commuter tickets. Should refund exist after loss of discount, there will be a 5% service charge applied to the total remaining value of unused tickets.

To request a refund, please mail your request in writing, with unused tickets enclosed, to:
Trans-Bridge Lines, Inc.
Attn: Refunds
2012 Industrial Drive
Bethlehem, PA 18017

Refunds are issued once per week, by check and mailed. Tickets purchased with a credit card will be refunded to that credit card.

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Reservations
We do not offer reserved seating onboard our buses. Seating is on a first come first serve basis, therefore, we cannot guarantee seating on any given run. Advanced purchase of tickets is not required however, highly recommended if possible. The advance purchase of tickets does not reserve seating on a particular run. Reservations are required for Pier Transfer Service.

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Responsibility
Trans-Bridge Lines cannot assume responsibility for inconvenience, expense, or damage resulting from errors in timetables or failure to make connections. Schedules are subject to change without notice. Trans-Bridge Lines is not responsible for formulating policies regarding rules, regulations, and fares beyond its own lines.

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Smoking
Smoking is prohibited on Trans-Bridge Lines buses including, electronic cigarettes and vaporizers.

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Ticket Limits
All one-way and round-trip tickets purchased on or after November 1, 2017 are non-refundable, this includes all reduced fare and pier service tickets. One-way and round-trip tickets are valid for 6 months from the date of sale. Round-trip tickets cannot be used for one-way transportation by two (2) passengers.

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